Returns, Refunds and Replacements

This policy applies to orders placed with LilAura and explains return, replacement, and refund eligibility.

1. Return Window

Eligible return or replacement requests must be raised within 7 days from the delivery date.

2. Mandatory Evidence Rule for Transit Damage

Please record a clear, uncut unboxing video from the moment you open the parcel. This is strictly required for any transit damage claims.

3. Damage Reporting Deadline

Transit damage claims must be reported within 24 hours of delivery along with the uncut unboxing video and clear product photos.

4. Product Condition Requirement

Items must be unused and in original condition with original packaging for returns where applicable.

5. Earrings and Nose Pins

Earrings and nose pins are returnable only in transit damage cases where a valid uncut unboxing video is provided and the claim is raised within 24 hours of delivery.

6. Non-Eligible Cases

• No unboxing video for transit damage claims
• Cut, edited, incomplete, or unclear unboxing video
• Damage claim reported after 24 hours of delivery
• Used products or products with missing original packaging

7. Refund Method and Timeline

Approved refunds are processed via bank transfer after confirmation through official support channels. Refund processing target is 5 to 7 business days after approval.

8. Replacement Option

Where stock is available, replacement may be offered as an alternative to refund.

9. Contact for Claims

• Email: contact@lilaura.in
• WhatsApp: +91 70128 58740
• Support Hours: 10 AM to 10 PM (IST)