Privacy Policy - LilAura

This Privacy Policy explains how LilAura collects, uses, stores, and protects your personal information when you browse our website or place an order.

1. Information We Collect

Name, mobile number, email address, and shipping address
Order details, support requests, and claim details
Communication records from WhatsApp and email support
Basic usage information required for website functionality

2. Why We Collect Your Data

To process and deliver orders
To provide customer support and grievance handling
To process return, replacement, and refund requests
To prevent fraud, abuse, and invalid claims

3. Data Sharing

We share only required data with trusted third parties such as shipping partners and payment channels to complete your order. We do not sell your personal data.

4. Data Retention

We retain data only as long as reasonably required for order servicing, legal obligations, and dispute resolution.

5. Your Rights

You may request correction or deletion of personal information by contacting us at contact@lilaura.in. We may retain certain records where required by law or for legitimate business purposes.

6. Security

We apply reasonable safeguards to protect data; however, no internet transmission is fully secure.

7. Policy Updates

We may update this policy periodically. Changes become effective once published on this page.

8. Contact

Email: contact@lilaura.in
WhatsApp: +91 70128 58740
Support Hours: 10 AM to 10 PM (IST)
Location: Kerala, India